Delivery Policy

All deliveries are made through Royal Mail using first class delivery. Delivery is £1.45 for all orders and free for orders over £15.

Delivery lengths depend on the product purchased and the complexity of the personalisation. On average, orders are shipped within 5 working days. We aim to get these items out sooner but work to this time frame as standard. If there is a reason delivery may be longer, we will let you know.

Some items are designed digitally and sent via email for customer approval before being produced. This allows for changes and ensures items meet design expectations. Time taken for customer to reply with approval or changes will increase delivery time. 

All items are packaged in protective packaging and customers will be emailed when item is dispatched. If you are ordering an item and need by a specific date, please ensure you give plenty of time for delivery as we cannot take responsibility if item arrives after intended date. 

UK DELIVERY ONLY. As we are a start up business, we currently do not ship outside of the UK. This is something we will be looking to include in the future. 

LOST/DELAYED ORDERS: As per Royal Mail's policy, 14 days must surpass for a parcel in the postal system to be considered lost. Unfortunately, we cannot take responsibility for delays incurred due to the courier and a replacement cannot be made until after this time has elapsed. But after this date, we will replace or refund based on preference. 

For information on refunds, please read our refund policy or for other information please read our FAQs.